Apparently, an organization cannot rely solely on its ambitious and revolutionary vision, grand mission, and roster of professional and stress-tolerant individuals to be competent and effective. What does the trick? Presenting the art of benchmarking.
According to Dr. Robert Camp, Honorary Lifetime President of the Global Benchmarking Network, “Benchmarking is the search for industry best practices that lead to superior performance. In this regard it pursues the best of the best practices, best of class, or best of breed. That is, those best practices that are to be pursued regardless of where they exist—in one’s own company, industry, or outside one’s industry.”
It’s all about quality check and management. It’s a process comprised of identifying a standard of excellence, comparing their own business roles and activities with it, and eventually making it as a guide to be at par with the finest standards that are currently practiced by the industry's best players.
Benchmarking has been classified into four: Internal, competitive, functional, and generic. Internal benchmarking requires an organization to compare existing functions and practices within its own walls. Competitive directly compares an institution’s products and services against other businesses in the same market. Functional and generic, on the other hand, relate the organization’s similar function with a group belonging in a different market.
Quality performance is indeed a must especially for healthcare institutions. With the need to control costs, minimize healthcare risks, develop the quality of care, and the desire to meet patients’ expectations, it’s a must for hospitals to ensure that they are more than equipped to answer the demanding needs of those who seek their help.
Here in the Philippines, one healthcare institution has proven its ability to set global standards and achieve organizational excellence. Recently, The Medical City (TMC), the country’s largest health care network, was awarded the top prize in the 4th International Benchmarking Competition held in Dubai on December 17, 2015.
TMC’s entry dubbed "The Medical City Story: Touching and Saving a Million Lives through Best Practice Benchmarking" was hailed the winner of the Best in Global Benchmarking Award by a panel of experts from Germany, United Kingdom, and Bahrain.
During the presentation, Bagaman showed that, having consistently maintained its Joint Commission International Accreditation from 2006 to 2015 and continuously raised its bar of quality excellence through best practice benchmarking with top global corporations, TMC has matured in the use of Best Practice Benchmarking to attain world-class excellence which started with a vision of service for the past 48 years.
“We were able to demonstrate maturity in four perspectives namely, Leadership Commitment, Pervasiveness of Benchmarking, Formality of Benchmarking, and Results Achieved which enabled us to win the competition,” she added.
TMC is the first medical hospital and Filipino institution to have won first place in this prestigious annual quality competition organized by GBN. The Medical City won over three other finalists—Al Jazeera Catering International from United Arab Emirates, Global Indian International School from Singapore, and Yes Bank from India.
Learning from others’ accomplishments is one of the best ways to generate determination to succeed. The Medical City’s success story is one that will surely inspire other organizations to take the same path as theirs.
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Photographs from The Medical City